Descriptif

This teaching unit includes :

-Lean management, a new type of management, in which people are at the heart of the process, and not simply the implementation of Lean tools, as is often the case in practice...

-Continuous improvement, a method for continuously improving all of a company's products, services or processes.

-Issues and Strategies for Business Process Outsourcing in Pharma Services:

Presentation and perspective of the challenges of outsourcing services whether IT or regulatory. It will be a question here of proposing a chronology starting in the XXth century and of describing the evolutions and different approaches, in particular the evolution of successive apprehensions by the service providers (from subcontracting to BPO through BOT (build– operate – transfer) and JV) and delivery models (local & near-shore & off-shore).
A second part will consist of measuring the requirements necessary for these orientations and the gains that can be expected.
Finally, a third part will lead students to think about future developments taking into account technological and sociological parameters against the background of questioning the principles of direct savings through indirect costs.